December 28 2022

How Is Automation Changing The Retail Experience?

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  • 42 days ago

Digitalization, in recent years, has vastly changed the retail industry. For the uninitiated, it isn’t only about online shopping; retail automation goes far beyond that. In fact, it’s safe to say that automation is the next step in the digital evolution of the retail industry.

With that said, let’s delve deeper and find out how retail automation is shaping up the industry:

The Impact of Retail Evolution


Better Customer Experience

Retail automation facilitates better customer experience. This, in turn, earns you loyalty from customers and helps you gain a competitive edge.

It does so by helping retail stores offer a faster, more efficient, and above all, customized experience to their customers. For example, many stores, both physical and online, make use of VR and AR technology to facilitate the customer better and offer them a personalized experience.

Another example that can be quoted here is of self-service kiosk machines. Many restaurants now have deployed these machines that allow buyers to directly place their orders on the machine without having to get in line and wait for their turns. These machines use interactive display screens, enabling users to choose the items they want to add to their bucket/cart.

Inventory Management

One of the key aspects of running a successful retail store is efficient inventory management. And retail automation offers full control over it.

It enables the managers to gain insightful updates pertaining to the inventory. For example, they can know about trends in customer behavior, while keeping track of sales. Furthermore, automatic alerts are generated, and orders are placed when the inventory reaches the minimum threshold level. This way, products never go out of stock, and customers leave the store fully satisfied.

An added benefit: There’s a reduced risk of product loss with digitlized inventory management.

The Growing Use of QR Codes

Have you noticed that menus in restaurants are now replaced by QR codes? You simply have to take out your smartphone, scan the code, and the menu opens up on your screen. Isn’t that time-saving? You no longer have to wait for the waiter to bring the menu to the table as it’s readily available to you.

Besides restaurants, they are also widely used in retail stores as well. You can get all the information you need by merely scanning a code on your smartphone.

Cost Reduction

One of the major benefits of retail automation is that it helps with reducing operational cost. Once you have switched from manual to automated processes, there’s less room for costly errors. Furthermore, there’s less reliance on human resources as machines do most of the work for you.

Besides that, there are many other ways how retail automation can help to reduce expenses and increase profitability. 

Ease of Buying

We are living in a fast-moving world. People are always in a hurry, and therefore, they do not want to waste time visiting places or online stores that take forever to place their orders.

With retail automation, buying products and services has become a lot easier and quicker. For example, people can now order anything from any part of the world right from the comfort of their homes. Digitalization in the retail industry has also enabled retailers to maintain transparency with their customers. With this, customers can now track their parcels and have a clear picture of when they will be delivered.

Better Analysis

The use of IoT solutions in the retail industry helps retailers with better analysis. These solutions use intelligent data points, including demographic characteristics, style preferences, and past purchase behaviors. With this data in hand, retailers can target and segment their customers in a better way.

Round the Clock Support Availability

The retail industry of a particular region is no longer confined to its geographical boundaries. Businesses are now going online and catering to the entire world. This, however, poses the challenge of being online 24 hours a day, seven days a week, because of the time zone difference.

Retail automation has a fix for this problem as well. There are certain automation tools available that you can deploy on your online store. They will respond to the queries of your potential customers in a real-time manner, enabling you to never miss out on a lead.

The Future Lies in Retail Automation

To sum it up, retail automation is going to have an even bigger impact in the near future. So, if you have an online or physical store that still lags in this regard, you need to take action now!

For the best IoT solutions , choose Malco Technologies. We have a wide range of products and solutions that can help with automating your retail business.